Guarantee and after-sales service

For peace of mind, when you leave our store your purchased products will be covered with the products warranty. Our bedroom furniture including bed frames are covered with a 1 year warranty & mattresses have up to 10 years of warranty.

Items purchased at Bargain Beds which are damaged due to accidents, neglect, misuse, or wear & tear will void the warranty. If terms of the warranty are not met, Bargain Beds have the right to refuse service upon further inspection. Every effort will be made to replace and service the product with the same materials and colours as originally intended on purchase, however, in the case that colours are not available, the next suitable option may be presented.

If product failure is deemed to have been caused by factors other than faulty workmanship or materials we have the right to reject a warranty claim upon presenting your claim, we will also require a receipt proof of purchase.

Due to health and safety reasons we will not attend to mattresses that have stains on them.

If you have any further questions related to our terms of warranty please don’t hesitate to contact us.

What products are provided with the warranty?

01 Products Purchased at Our Store

We guarantee the highest quality of the products purchased at our store. If you are not satisfied with the quality of your purchase, you can turn to our warranty service and they will settle the issue.

02 Products with receipts

When you pay for the product you have chosen at our store, you get the receipt. It’s an important document, so please save it until the end of guarantee period. Products with available paid checks will free you from headaches in case of warranty case.

03 Products with Not Damaged Original Packing

All products bought at our store are delivered to you in the original packing. Please save it till the end of warranty period because if you decide to return the item for some reason, it should have the original packing that is not damaged in any way.

04 Products that Were Not Repaired By Third Parties

If the products you return to our store have not been repaired by the third parties, they are liable to warranty. Don’t go to the street corner repairing office that is close to your house. Talk to our warranty technicians first, they are here to help you with any problem you may face.

Where to apply for warranty service?

Service Center in Your City

If our service center is available in your city, you may turn there for warranty repairing, refund or product replacement. Service manager will inspect the item you wish to repair/return or replace and do everything possible to settle your issue as quickly as possible.

Onsite/In-Home Service

In some cases it is possible to invite a service manager right to your office, home or settle the issue right on site. Parts and labor repair where labor is provided onsite at your place of business or home are covered by us according to the warranty policy.

In what cases the warranty is not provided?

Damages from wear and tear

Please note that our guarantee does not cover product damages that may have resulted from normal wear and tear of the product you have purchased from our store.

Misuse or abuse

If the product purchased at our store has visual traces of misuse or abuse, this case is also not covered by guarantee services. The store can render repairing services at your expense.

Not branded items

This warranty does not apply to any items not branded by our company even if packaged or sold with our original products. Such kind of products may have the benefit of a manufacturer’s warranty.

Unauthorized repairing services

When the product is being repaired by unauthorized service organizations, engineers or technicians the buyer loses his/her right for free warranty service.

The usage of unauthorized spares or consumables

When the product has failed due to the use of unauthorized spare parts or the consumables, the store doesn’t take any responsibility for the incident. Use only authorized spares if you want to keep your warranty valid.

Natural disaster

Natural disaster is a force majeure the seller can’t prevent. So, when the product has failed from the natural disaster, the store is not obliged to refund or repair it.

Cleaning the product

If the product failed during cleaning or removing the foreign material from its surface or inside of it, the store won’t render the buyer free warranty services as the failure happened from the buyer’s fault.